Location Accuracy/Live Rider Location | Voters

Location Accuracy/Live Rider Location

complete

Ryan Woosley

Currently, the app does not show an accurate location of where the rider requests. Sometimes, it's on the other side of the street or a completely different street. Live rider location will help the rider and driver have a more seamless pickup experience.

June 18, 2024

Harry Whelchel

marked this post as

complete

Adjusted trip search behavior when requesting a ride from “Current location”

Mike Trout

any improvement to gps accuracy is valid

Shaher

Building Numbers in Map.
Allow the Map to transition during pickup/drop off to show the building numbers on the buildings to help the driver more accurately end up on the correct side of the street in front of the correct building. 
When driver is further away from pickup/dropoff, building numbers don’t need to be visible on buildings.
When Driver is approximately 500 feet from location, building numbers start to become visible on each building.

Abhilash Jayakumar

Agreed with you here Ryan. We've heard this feedback numerous times. Here's what we're thinking for a quick fix to this:

1/ Get riders to enter/confirm the address of their "current location."

We've noticed that the GPS on iOS can sometimes pick a location that's nearby.
So showing the actual street address when they book a ride forces them to double check and confirm.

2/ Share the business name of the riders location (for pickup or drop offs)

When the rider selects a location with a business name (restaurant, point of interest) send that information to the driver when they are being routed to the pickup/drop off locations to allow them to make the best decision on where to go.

Ryan Woosley

Abhilash Jayakumar, I also noticed that while I'm still trying to find the pickup location/rider, the app has automatically put me as arrived, and the address disappears. Is it possible to keep the address on the screen until I start the ride?

Abhilash Jayakumar

Ryan Woosley: This is good feedback. We send out a notification to the rider to come to the pickup point when the driver is close by. Will definitely add the address back to the driver pickup screen. If you've started to navigate there with the gMaps or Waze, the address should still be on there.